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Shipping & Payment

The site “Gallery Czech Puppets and Marionettes” is maintained by company:  VSG Ltd., Prague, Czech Republic

Order registration

    You can buy products round the clock through a site www.marionettes-puppets-com , having put the goods in a shopping cart  and having filled the form of the order or written us the letter info@marionettes-puppets.com  with the request to issue purchase of the goods which have pleasant to you an also by phone specified on a site +420 606 409 409. After order registration, you will receive acknowledgement and the invoice on specified by you email.

Methods of payment

     The cost of the goods specified on a site is definitive and includes all taxes. Payment is accepted in US dollars or in other currency under the arrangement. You can choose a method of payment at order registration.

1. The clearing settlement (bank remittance). Payment is made under the written out invoice after order registration. Bank details are specified in the invoice. The order will be sent after payment receipt on our settlement account. All necessary financial documents (the invoice and tax waybills) also will be given you together with the goods.

2. Payment through PayPal.com. If you have the account in PayPal or want to pay bank card VISA, MasterCard. Our account in PayPal.com is: https://www.paypal.me/GalleryCzechPuppets

Goods delivery

       We send the goods practically in all countries of the world. Delivery cost depends on the country of appointment, cost of the goods and a way of delivery. The goods go practically in a current of 1-2 working days after payment reception. An exception for individual products which are made for the buyer to order. The information on terms of manufacturing and delivery terms are available in the goods description. The way and delivery cost gets out the buyer at purchase registration before its acknowledgement. We send the goods service by Czech Post Office: Economy International Parcel, Priority International Parcel, EMS. And also the international express services at will of the buyer. Rough time of delivery by Priority International Parcel is: Europe 4-7 days, the North America and Canada 7-9 days, Southeast Asia 9-10 days.

      We’ll send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number.

      If your order includes several items, they may ship separately and at different times. In order to deliver your purchases to you as quickly and efficiently as possible, items that ship from the same location are grouped together. This could result in part of your order arriving at a different time, but still within the expected delivery window.

Conditions Returns and Exchanges can look in Help zone.