Home :: Terms & Conditions

Terms & Conditions

TERMS OF SALE

We are confident that you will be pleasantly surprised and 100% satisfied with your purchase. We will make every effort possible to insure that you are happy with your purchase and stand fully behind the wonderful work of the Czech Republic. Work Shop Czech marionettes and puppets are truly unique, hand-crafted works of art. Please do feel free to email us if you have any questions or comments concerning your purchase :
 

PRODUCT ORDERS

All marionettes listed on this site are presently available for purchase, unless otherwise noted. Please inquire about the availability of Antiques and Originals. All marionettes are available, however, in the event a product is not in stock we will respond to your order immediately informing you of how long it will take to commission the marionettes in question. Please understand that these are original, hand-made works of art and it may take anywhere from 48 hours to 3 weeks to commission your piece. Most of the time orders are processed immediately and only larger orders and exceptions take longer. Prices and availability of the products and services listed on this site are subject to change. However, should this be the case we will of course notify you immediately and will preserve the pricing from any previous transactions with you, be it wholesale or retail.
 
PAYMENT

VSG spol. s r.o. accepts payments in   US Dollars  and  $CA. Please see a full list of credit cards and payment methods, which we accept on our homepage.
 
RESTRICTIONS

All orders of products or services are subject to prevailing law, including, as appropriate, export and import regulations and boycotting restrictions, if any, imposed by governing bodies having jurisdiction over such orders, products or services.
 
FULFILLMENT

All orders are fulfilled by VSG spol. s r.o, and shipped from Prague, Czech Republic.
 

RETURN POLICY


In accordance with the provisions of the Civil Code, the buyer has the right to cancel the contract within 2 months of receipt of goods. Except where withdrawal is expressly agreed, the consumer can not withdraw from contracts for the supply of goods:
- whose price depends on fluctuations of financial markets beyond the control of the seller
- modified as desired by the buyer or his person
- subject to rapid deterioration, wear and tear

If it is decided to withdraw the purchaser within this period, the goods will be taken back to the following conditions:
- Goods must be complete, completely intact and unused
- Goods must be sent in original, undamaged packaging and well packed
- Goods must be returned with proof of purchase

When all the above conditions for return you money for goods (not shipping) will be sent on request by postal order, bank transfer or in cash, at the latest within 10 working days from receipt of the physical goods.
In the event that any of the above conditions, we can not accept cancellation of contract and consumer goods will be returned at buyer's expense back.